All of our orders are dispatched within 1-3 days. Shipping time will then depend on your location, but the whole process shouldn't take longer then 9-13 days

Return Policy

At Mucaris, every item is made-to-order produced especially for you after your purchase. Because of this, we’re unable to accept returns or exchanges for changes of mind or wrong sizes.

Not completely happy?

Your satisfaction means everything to us. If something isn’t right with your order, we’re here to help. Whether there’s a defect or a mistake, we’ll gladly offer a replacement or refund to make it right.

You can request a replacement or refund if:

• You received a defective or incorrect item
  
• You contact us within 14 days of receiving your order
  
• You provide clear photos of the issue and your order number
  

How to request help:

1. Email us at info.mucaris@gmail.com
   
2. Include your order number and clear photos of the issue
   
3. We'll assess the situation and come back to you with a solution
   

Why this policy exists

Because each product is custom-made, they fall under made-to-order items according to EU consumer law. That means the usual 14-day return right doesn’t apply. Still, we care deeply about your experience, so if something’s wrong, don’t worry. Just reach out and we’ll figure it out together.

You can reach us through the following channels:

- Instagram: @mucaris

- info.mucaris@gmail.com